Refund policy

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your item(s). Following cancellation, you have a further 14 days to return the item(s) to us — giving you up to 28 days from delivery to complete a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. To start a return, you can contact us at sales@myofficeseating.co.uk. If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at sales@myofficeseating.co.uk.

Damages and issues: Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items: Certain types of items cannot be returned, including custom or made-to-order products (such as special orders or personalised items) and gift cards. All other items retain their full statutory return rights.

Exchanges: The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union: If your order is being shipped into the European Union, the same 14-day cancellation right and 14-day return window applies, in line with EU consumer law.

Refunds: We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we've approved your return, please contact us at sales@myofficeseating.co.uk.